Primary Responsibilities Include:

• Be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query
• Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
• Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
• Working within provided guidelines suggest perks or enhance opportunities for our most loyal Guests.
• Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival.
• Treat every booking, rate and availability enquiry that comes into the queue as an opportunity to
• convert on a sale. Respond to these in a timely manner and proactively follow up until the case is fully resolved

Requirements

What You Bring:

• 2 years’ experience in Front Office or Reservations or customer service role.
• Excellent telephone etiquette and verbal communication skills.
• Execellent organisational skills and a high level of attention to detail.
• Excellent computer proficiency and email communication skills.
• Ability to work without supervision.
• Exceptional Customer service skills.