Job Description

About this Role:

• We are looking for a dedicated and detail-oriented Debtors Clerk to join our Finance team. The successful candidate will be responsible for managing debt collections, maintaining accurate records, resolving queries, and ensuring smooth debtor processes.

Key Objectives & Main Duties:

Debtors & Collections

• Debt collections on all overdue amounts.
• Ensure that customers on hold are contacted for payment.
• Ensure all parties are informed daily of any accounts on hold.
• Extract and review an age analysis of all overdue accounts. Inform customers of outstanding balances and submit a weekly report to the Debtors Manager on customers who have not made payment arrangements or PTPs (Promises to Pay).

Administration & Filing

• Ensure that filing of documents is done accurately and timeously.
• Ensure archiving is done accurately and timeously.
• Create and maintain customer profiles on the database and communicate updates to all relevant departments.
• Update customer profiles with any/all information received as required.

Documentation & Reconciliations

• Ensure all picking slips are accounted for on both departments’ registers.
• Report any missing picking slips to the relevant teams.
• Perform reconciliations and provide support on 30-day client accounts.
• Ensure customers receive their daily, weekly, and monthly statements.

System & Process Management

• Manage and monitor feedback received from System 1A.
• Ensure that all on-hold accounts are timeously updated.
• Ensure payments are processed for all walk-in clients.
• Resolve all customer queries as soon as possible.

Additional Duties

• Perform any duties outside the norm of the position as required.

Requirements:

• Finance or Accounting qualification (Student Required)
• Proficiency in MS Office.
• Strong attention to detail, filing, and administrative accuracy.
• Good communication and problem-solving skills.
• Ability to work under pressure and meet deadlines.