Requirements :

Minimum Requirements

• National Diploma or Bachelor’s Degree in IT, Computer Science, or related discipline 5+ years’ experience in end-user support or EUC administration, including senior-level responsibilities Advanced knowledge of Microsoft 365, Windows 10/11, Active Directory, Intune, and Endpoint Manager Strong experience with OS deployment (WDS, MDT), imaging tools, and patch management
• Proven experience implementing endpoint security and compliance frameworks Familiarity with ticketing and ITSM platforms (e.g. Freshservice, ServiceNow, or similar)

Duties :

• Role Overview The Senior EUC Engineer will manage the full stack of desktop, mobile, and collaboration platforms within MTC and for supported public-facing services.
• This includes overseeing device imaging, endpoint security, patch management, remote support, and user experience optimisation across the enterprise and Smart City environments.
• Key Responsibilities Design and maintain secure, scalable end-user computing solutions across city departments and field teams Manage device lifecycle: procurement, provisioning, updates, and decommissioning Administer platforms like Microsoft Intune, SCCM, Active Directory, and Office 365
• Lead deployment of endpoint security solutions including EDR, anti-virus, and encryption Support virtual desktop infrastructure (VDI) and remote access tools (e.g. RDS, Citrix, Azure Virtual Desktop)
• Troubleshoot complex endpoint, software, and connectivity issues escalated from support teams Implement GPOs, configuration baselines, and mobile device management (MDM) policies Ensure compliance with ICT policies, POPIA, cybersecurity regulations, and audit standards