Role Purpose

• Provide administrative and operational support in managing user access to transactional systems, ensuring compliance with security policies and procedures.

Requirements

• Currently studying towards or recently completed a Diploma/Degree in Information Technology, Computer Science, or a related field.
• Basic understanding of IT systems and networks.
• Awareness of data security and confidentiality principles.

Duties & Responsibilities
PROCESS

• Capture and update user access requests on relevant systems, based on approvals from authorised personnel.
• Perform routine access reviews to ensure active accounts are valid and in line with company policies.
• Assist in compiling access reports for audits and compliance checks.
• Maintain accurate records of access changes and related documentation.

CLIENT

• Respond to and resolve access-related queries within agreed service levels.
• Escalate complex issues to senior staff when necessary, ensuring timely follow-up with the requester.

PEOPLE

• Build and maintain collaborative relationships with IT, HR, Compliance, and other stakeholders.
• Seek guidance from senior team members to continuously improve knowledge and performance.

FINANCE

• Use company resources (time, systems, and equipment) efficiently and responsibly.

Competencies

• Attention to detail and accuracy in data entry.
• Good communication and interpersonal skills.
• Ability to follow procedures and work systematically.
• Basic problem-solving skills.