Role Purpose

• Ensure that recoverable amounts from third parties are pursued efficiently, legally, and ethically, contributing to loss ratio improvement and overall profitability.

Requirements

• Matric or equivalent
• FAIS accreditation or FAIS recognized qualification will be advantageous
• 1-3 years’ experience in Short Term Insurance
• 1-3 years’ experience in Legal Recoveries

Duties & Responsibilities

• Initiate and manage recovery actions against liable third parties post-claim settlement.
• Assesses allocated files for recovery possibilities and extensive liaison and negotiation with individuals, insurance companies and attorneys
• Handling admin related task generated from these actions and maintain an accurate record of recovery actions and financial outcomes. (reports, scanning, photographs, etc).
• Handling and resolving all queries and problems from clients and third parties
• Conduct all the above to the required performance and quality standards that are in place
• Payment of claims and invoices from service providers within specific turnaround times

Competencies

• Administration and organisational skills
• Good communication skills (verbal and written)
• Problem solving/initiative
• Negotiation skills
• Customer service oriented
• Deadline and results oriented
• Attention to detail