Job Description

• The above position is vacant at Cleveland CIT branch, reporting to the Regional General Manager.
• The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years’ experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas: (not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Service Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.

Other personality attributes:

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Customer focused
• Team player

Core Competencies:

• Planning
• Leadership
• Organisational skills
• Control