Website City of Cape Town
The City of Cape Town is a metropolitan municipality in South Africa's Western Cape province. Known as the "Mother City," it is famous for its stunning natural beauty, including the iconic Table Mountain, beautiful coastlines, and rich cultural heritage.
Requirements
- A relevant three-year tertiary qualification
- More than eight (8) years’ relevant experience, of which at least four (4) years must be in a senior role focused on Business improvement or Operations strategy implementation
- Proven experience in process optimisation, performance monitoring and strategic advisory in a fleet or asset-intensive environment
- Automotive industry, tracking and telematics experience will be advantageous
- Advanced knowledge of business process design, change management, and stakeholder engagement
- Strong project management, facilitation and report-writing skills
- High level of computer literacy and proven proficiency in business improvement toolsets (e.g., Lean, Six Sigma, SAP, BI dashboards)
- Experience in local government operations and public sector service delivery models will be advantageous
- A valid Code B driver’s licence.
Key Performance Areas
- Lead and coordinate business improvement initiatives to enhance efficiency, effectiveness and service delivery within Fleet Management
- Design, implement and monitor standard operating
- procedures, performance metrics and service level agreements
- Provide strategic advisory support to senior leadership and develop frameworks for operational transformation
- Identify, assess and document business process gaps and recommend targeted interventions
- Develop and manage business improvement roadmaps aligned to the Fleet Management Strategy and Centre of
- Excellence (CoE) objectives
- Drive cross-functional collaboration and establish internal
- forums for continuous improvement and knowledge sharing
- Ensure accurate data and performance information
