Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.
• And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for an Administrator to be based in Umhlanga, KwaZulu – Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for assisting to manage the administrative function in the region to achieve business objectives in accordance with the Retail Operations Strategy.

You Bring:

• Valid driver’s license.
• 2-3 Years Administrative Management.

What You’ll Do For The Brand:

Branch Administration

• Ensure daily banking schedules are submitted to the Area Manager.
• Check the recon and follow up on any shortages.
• Ensure effective and efficient recovery processes/procedures is followed to manage the out of line.
• Manage daily stock control to ensure that there is sufficient supply (although not over/under)
• Ensure that a stock taking is done daily/weekly/monthly and account for stock shortages.
•  Ensure uniforms for all new team members are timeously ordered.
• Ensure Riso machine orders where applicable.
• Accommodation booking in the event of region visits.
•  Monthly collate the transport and meal allowances
  Spread sheet for AM sign off/approval.

Branch Reporting

• Ensure that daily newsflash information is consolidated.
• Follow up on all outstanding information from branches.
• Ensure weekly/monthly reporting on branch performance to AM .
• Report on any risk/compliance issues.
• Reading branch weekly meeting minutes and feedback where is applicable.
• Ensure all audit queries raises are cleared timeously in the region.
• Daily completion of the Branch Checklist, all information to be consolidate on a spreadsheet and send to Operational support team.
• Ensure non-functional equipment’s are addressed immediately to be repaired and escalate where necessary (printers, faulty lights, toilet blockage).

Customer Experience

• Ensure superior customer service and customer experience.
• Pro-actively address customer complaints and ensure customer feedback is positive.
• Build strong relationships with branch managers and Senior Team leaders.
• Create a customer centric culture within the region and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company’s internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.

Communication

• Manage communication within branches and ensure that all communication that should be circulated is in fact being communicated.
• Ensure to timeously correct bad clocking and send to Time and Attendance team.
• Ensure daily roster checks to ensure sufficient team member coverage to provide customer services.
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management

• Ensure branch rosters are timeously submitted after AM approval.
• Monitoring team member’s worked hours to prevent excessive overtime claims.
• Ensure all approved leave is captured on the ESS system.
• Manage the desertion process of extended team member’s absenteeism.
• Build professional relationships with SEESA to ensure all formal cases logged are timeously managed and closed.
• In the event disciplinary enquires are set by SEESA notify the relevant team member.
• Assist with closing off all pending sanctions.