Key Tasks & Accountabilities

• Assess the quality of complex risks
• Assess loss potentials in accordance with agreed definitions
• Support external customers by identifying, assessing, and reducing the risks that they face individually and, on an account/portfolio basis
• Provide appropriate risk improvement advice and implement risk improvement programs
• Provide effective advice on risk management issues to external customers and internal business partners
• Observe basic loss investigations, which include both trend and root cause analysis
• Provide basic level training for customers
• Oversee portfolio analysis of allocated multiple-site customers
• Produce technical risk insights for customers
• Carry out tasks in accordance agreed service delivery standards (productivity targets)
• Produce work that complies with company standards, in terms of technical quality and the guiding principles, policies and procedures
• Positive feedback showing the representative anticipates, recognises and responds to needs of customers
• Positive feedback in developing and maintaining positive customer and business partner relationships
• Local quality reviews show consistent successful resolution of technical problems by referring to policies and procedures
• Documented evidence of providing alternatives for solving problems or improving procedures or products and provide recommendations
• Documented participation in short-term, defined scope projects

Stakeholder Management

• Customers
• Brokers
• Other insurers’ risk engineers
• External industry organisations, technical committees, etc.

Qualifications & Experience

• Relevant degree and/or related industry/insurance or technical certification in a specific field of expertise
• 5 years Relevant experience in the assessment of risk
• Strong negotiation, communications, and interpersonal skills
• Demonstrated ability to work in a team environment with strong management involvement