Description

• Maintain cabin crew personnel records;
• Assist with Grooming for the Crew i.e. dress code, hygiene etc;
• Provide administrative support in the updating of manuals and other documents as and when required;
• Assist with capturing Flight Reports and Attendance Registers;
• Work with Human Resources to ensure relevant information is shared and distributed with new cabin crew employment;
• Coordinate new Employee On boarding;
• Ensure integration of all new cabin crew across all departments (i.e. includes all Uniform, parking, issuing of IPad, any Training related documents and rostering requirements);
• Preparation of Documentation, copies of Licenses, Medicals and Certificates for Crew;
• Organize and coordinate events i.e. Wings Parade;
• Filing of all disciplinary records;
• Daily administration of leave applications;
• Contact crew to obtain information i.e. confirmation, sick notes, relevant documents etc;
• Compile meeting minutes;
• Assist with obtaining flight delay feedback from the cabin crew;
• Assist in collecting Net Promoter Score (NPS) feedback from the cabin crew;
• Support the recruitment process by scheduling ICFA interviews and reserving a venue for the interviews;
• Arrange meetings between cabin crew and assistant managers;
• Assist with tracking late arrivals of cabin crew and obtaining feedback regarding passenger complaints;
• Assist with managing and calculating the cabin crew headcount;
• Ensure compliance as it relates to Flight Operations processes and standards as delegated by Management;
• Assist with implementation of relevant procedures, standards, specifications and guidelines within Flight Operations.

Requirements

• Grade 12 or Equivalent (Essential);
• Relevant tertiary education (Advantageous);
• 1-3 years Administration experience (Essential);
• Previous operations experience (Beneficial);
• Willingness to work overtime when required;
• Familiarity with the aviation industry’s structure, including the specific operational context of cabin services and how they support broader airline functions;
• Knowledge of aviation regulations and standards governing cabin crew operations;
• Proficiency in administrative practices essential for document management, record-keeping, and report preparation, with an emphasis on meticulous documentation;
• Understanding of customer service principles tailored to aviation, balancing the needs of internal stakeholders (cabin crew relations) with external customer expectations;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Strong administrative skills;
• Planning and organizational skills;
• Excellent interpersonal skills with internal and external customers;
• Good communication skills;
• Excellent attention to detail;
• Ability to multi-task and work effectively in a fast-paced environment;
• Immaculate time keeping;
• Ability to utilize digital tools for managing communications, documentation, and scheduling.