Website Belmond Mount Nelson Hotel
The Mount Nelson is known for its iconic pink buildings and lush gardens lying beneath the gaze of Table Mountain. Individually designed rooms spread across six historic wings, with a selection of world-class fine-dining options spanning contemporary pan-Asian to timeless afternoon tea.
Primary Responsibilities Include:
- Provide exceptional experiences for guests throughout their stay
- Act as a ‘One Point Contact’ for the guests and constantly interact with guests in order to gain feedback.
- Monitor daily bookings and ensure assigned rooms are prepared and checked prior to check-in
- Coordinate and manage communication between guests and the team and follow up to ensure we resolve guest concerns.
- Inform guests of our Hotel services, including facilities and dining options.
- Promote all Hotel amenities, conveniences and programs offered.
- Liaise with Housekeeping and Food & Beverage teams to enhance the guest experience.
Requirements
What You Bring:
- Diploma / Degree from a reputable institution.
- Minimum of 3-4 years’ experience in a similar role in luxury hospitality sector.
- Proven work experience at a mid to senior level in hospitality management.
- Proficiency in English; knowledge of other languages is a plus
- Strong sense of responsibility and a professional presentation.
- Familiarity with hospitality industry luxury standards.
