KEY WORK OUTPUTS and ACCOUNTABILITIES

• Establish and maintain effective relationships with customers and meet customers’ expectations
• Close and formalise deals between RI and customers with appropriate commercial arrangements.
• Develops a customer portfolio plan ensuring time is allocated across all customers in relation to their overall value to RI (Tier 3 Customers).
• Establishes a systematic course of action for self to ensure accomplishment of sales objectives and goals and determines priorities and allocates time and resources effectively.
• Develops and implements tactical plans with the sales manager in line with the company sales strategy for prospects and customers.
• Identifies and qualifies opportunities to sell new products or services and passes these to the appropriate salesperson where appropriate
• To ensure that all enquiries and leads are qualified and followed up
• To assist the field sales colleague to manage their time effectively by ensuring diary is maximised, up to date and accurate at all times
• To make quality appointments for the field sales colleagues from enquiries, leads and other sales opportunities
• Ensure all sales data and relevant records are kept up to date
• Uses the sales tools in line with the agreed sales process to maintain and develop pipeline and customer information.
• Increase conversion of sales against marketing driven campaigns and provide feedback on results.
• Attend and actively participate in monthly sales meetings
• To demonstrate ethical sales behaviour at all times, respecting the diversity of all colleagues/customers
• Ad Hoc duties as required to support the business

QUALIFICATIONS and EXPERIENCE

• Valid driver’s licence
• Experience of dealing with people over the telephone in a sales situation
• Experience of qualifying leads
• Minimum 2yrs Previous telesales experience
• Proven experience of providing excellent customer service
• Proven experience of meeting targets
• Numerical acumen
• Computer literate
• Business acumen