Requirements :

Minimum Requirements

• National Diploma in IT, Information Systems, or a related field 2–4 years’ experience in a desktop support or EUC technician role Strong working knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking Familiarity with endpoint protection, backup tools, and mobile device management (MDM) Solid troubleshooting experience for hardware, OS, and application issues Valid driver’s license (preferred)

Duties :

Role Overview

• The Intermediate EUC Engineer supports the installation, configuration, maintenance, and troubleshooting of end-user hardware and software systems.
• This role also contributes to user support, endpoint management, and implementation of enterprise device policies aligned with MTC’s ICT and Smart City goals. Key Responsibilities Install, configure, and maintain laptops, desktops, printers, and mobile devices
• Administer user accounts, profiles, and device enrolment through tools like Intune or Active Directory Provide second-line support for incidents escalated from the service desk Perform regular patching, updates, and antivirus scans across endpoints Manage imaging and re-deployment of devices using deployment tools (e.g., MDT/WDS) Monitor device compliance, storage usage, and license status
• Assist in the rollout of Microsoft 365 apps and cloud-based collaboration tools Maintain accurate documentation of configurations, assets, and support activities Participate in audits and ensure compliance with POPIA and cybersecurity policies Engage end-users with empathy, professionalism, and problem-solving efficiency