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Ops Manager

Full Time

Website South African Revenue Service (SARS)

The South African Revenue Service is the revenue service of the South African government.

Job Purpose

  • To lead and manage an audit team to ensure effectiveness of audit operations across multiple tax types.

Education and Experience

Minimum Qualification & Experience Required

  • Relevant Bachelor’s degree/ Advanced Diploma (NQF7) in Accounting/ Taxation/ Audit qualification with 5 – 7 years’ experience in an Audit environment, of which 1 year at a supervisory level.

ALTERNATE:

  • A Senior Certificate (NQF4) with 10 years’ related Audit experience, of which 1 year at a supervisory level.

Minimum Functional Requirements

  • Knowledge and experience in at least 2 Tax types.
  • Applicable to a specific Audit environment e.g. Tax, Customs or Excise business environments.

Job Outputs:

  • Ensure compliance to applicable legislation and all standard operating procedures and policies applicable to business unit.
  • Evaluate, collate and analyse information received from various sources to support internal stakeholders with timely and accurate intelligence
  • Guide and manage to resolve complex cases and make recommendations for further actions, when required.
  • Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
  • Ensure procedures, policies and mandates are clearly understood and complied with.
  • Ensure development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
  • Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.
  • Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
  • Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
  • Manage a work function or unit by focusing on the delivery achievement of set objectives within specified time frames, costs and standards.
  • Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
  • Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
  • Apply the necessary discretion and judgement in making decisions and overcoming obstacles to attain set goals and objectives for area of accountability.
  • Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.

Process

  • Manage a team performing efficient audits and assessments of risk basis for all tax types.

Governance

  • Implement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities.
  • Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
  • Understand and implement governance control processes and role segregation requirements in area of accountability.

People

  • Drive own performance and development in order to achieve and improve on work outputs in line with required response times, quality and service delivery standards.
  • Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
  • Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
  • Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
  • Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
  • Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.

Finance

  • Ensure the recording and safe keeping of all functional assets in accordance with set policy and process.
  • Ensure teams adherence to specified policies, standards and procedures to prevent and reduce wastage on financial resources and escalate associated risk.
  • Draw up a budget aligned to operational delivery plans, monitor and report on variances.
  • Implement, manage ad report on cost improvement objectives and communicate or escalate any shortfalls.

Client

  • Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
  • Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
  • Provide technical support to staff in the execution of their tasks.
  • Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
  • Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

  • Accountability
  • Adaptability
  • Attention to Detail
  • Fairness and Transparency
  • Honesty and Integrity
  • Problem Solving Analysis
  • Respect
  • Displays commitment to organisational values and personal trust
  • Ability to translate strategy into execution
  • Concern for impact of worn behaviour on others
  • Develops teams and nurtures interdependencies
  • Inspires others to positive action
  • Nurtures Future Talent
  • Stewardship and Service Orientation
  • Strong Results Orientation
  • Values and Manages Diversity

Technical competencies

  • Business Acumen
  • Decisiveness
  • Business Communication
  • Functional Policies and Procedures
  • Managerial Budgeting
  • Operational Audit
  • Planning and Organising
  • Problem Analysis and Judgement
  • Reporting
  • SARS Systems Products
  • Tax Compliance Auditing
  • Tax Knowledge

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