Minimum Requirements:

• Degree in Operations Management or relevant equivalent NQF Level 7 qualification
• 3 – 5 years’ experience in a managerial environment within local government

Core Responsibilities:

• Oversee, manage and improve service standard adherence through monitoring, reporting and compliance within the infrastructure cluster
• Develop tactical delivery plans in advising on and managing service standards in accordance with agreed customer service standards to promote and enhance service delivery
• Develop implementation plans and objectivities in ensuring the achievement of acceptable level of municipal services are delivered ensuring compilation and maintenance of a complaints database categorising reported service failures not resolved timeously is available for action and reporting
• Develop and deliver on service level agreements in alignment with the Batho Pele principles to ensure continuous improvement of service delivery
• Control and manage activities in compliance of related acts, legislation, Council policies and standards to ensure compliance to all relevant acts, legislation, Council policies and related standards
• Direct and control the key performance indicators, deliverables and outcomes of direct reports to ensure a healthy working relationship and conducive working environment
• Monitor and enforce effective financial control and financial compliance to ensure the implementation of Departmental plans in accordance with budget and procurement plans to improve service delivery.