Website South African Revenue Service (SARS)

The South African Revenue Service is the revenue service of the South African government.

Job Purpose

To execute regulated and quality standard audits and provide general assistance to the division in executing their responsibilities. The successful candidate will play a key role in maintaining and improving our internal standards, ensure compliance with applicable standards and supporting organisational excellence.

Education and Experience

Minimum Qualification & Experience Required

Bachelor’s Degree / Advanced Diploma (NQF 7) in Public Administration, Quality Management, Business Administration, Industrial Engineering and/or Project Management with 5 – 7 years’ experience in a planning, quality standards assessment and audits, Project Management or process improvement role within a Business Standards environment, of which 2 – 3 years at a knowledge worker level.

#Alternative

Senior Certificate (NQF 4) or matric with 10 years’ experience in a planning, operational analysis, process improvement, Project Management and/or standards analysis and implementation role within a Business Standards environment, of which 5 years at a knowledge worker level

Job Outputs:

Process

Compare operational performance with principles, theory and policy in area of specialisation, identify problems and provide solutions.
Conduct research to investigate areas of concern to resolve problems and identify new solutions.
Deploy technical and or commercial knowledge and experience to identify and resolve problems and define organisational solutions.
Identify and recommend improvements on policies, processes, SOPs, governance and delivery systems.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Technical competencies

Quality Assurance Consultant

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