Job Description

• Hyundai Automotive South Africa Pty Ltd is looking for a Warranty Analyst at Hyundai Head Office. The Warranty analyst will be responsible for providing an effective warranty claims analysis and validation service, advice, and support in order to ensure business and dealer operational compliance with specific rules and policies.

Specific Role Responsibilities
Duties & Responsibilities:

• Accurately and timeously analyse, evaluate and validate warranty claims according to policy
• guidelines, ensuring compliance and to prevent financial losses.
• Adhere to standard operating procedures (SOPs) within the area of accountability.
• Adhere to the standard operating procedures and guidelines within the area of accountability.
• Contribute to the development of standard operating procedures and guidelines within the area of accountability.
• Coordinate first approval rates of denied and/or rejected claims sent to Manager.
• Deliver work activities in a professional manner consistent with company values.
• Escalate unresolved issues to management and process owners.
• Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners. (Where applicable)
• Identify and develop solutions to improve operational service and quality.
• Report on transactional and process activities to enable timely and effective decision making.

Qualifications & Experience:

• At least 3 to 5 years of experience in a similar environment.
• A Red Seal certification will advantageous.

Skills and Personal Attributes

• Computer literate
• Good organizational skills
• Strong technical skills
• Good written and verbal communication skills
• Presentation skills
• Ability to be Pro-active and take initiative
• Ability to work in a Team
• Knowledgeable in customer service
• System Thinking