Purpose Statement

• To build out and maintain optimal, sustainable, resilient, scalable, cost effective and high performing IT Infrastructure that meets the companies vision and objectives.

Education (Minimum)

• Grade 12 National Certificate / Vocational

Education (Ideal or Preferred)

• A relevant degree in Information Technology

Knowledge and Experience
Minimum:

An operational understanding of:

• End user and distributed IT systems and infrastructure
• Desktop design standards and implementation strategy
• Documenting of IT systems, infrastructure standards and SOP’s
• Microsoft Windows operating system architecture and application integration
• Active Directory and Group Policy management systems (Azure AD, EntraID, AGPM)
• Identity and Access Management (AD Security and Group Management, Multi-Factor Authentication)
• Security relevant to end user devices (Group policy configuration, EDR, Encryption, Remote Wipe)
• Managing compliance levels, across the software stack (O/S, MS Office and 3rd Party applications)
• System Centre Configuration Manager (Advanced use of and Troubleshooting of the system)
• Knowledge in scripting tools such as VBScript, PowerShell, Python, JavaScript
• End User hardware and peripherals (DELL, Lenovo)
• Print Management Solutions (e.g. Y-Soft)
• Cloud Service Providers (Azure, AWS, Google Cloud)
• Microsoft 365 Services (Teams, Power Platform, Power BI, O365).
• Microsoft Intune / MAM (Troubleshooting)
• Cloud Management Gateways (e.g. Azure, SCCM)
• Networking (DHCP, DNS, TCP/IP, Routing, Switching)
• Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
• Video, Voice and Collaboration services (Polycom, Logitech, Yealink, Cisco, Microsoft Teams Rooms)
• SharePoint and SharePoint Online
• Virtual Desktop Technologies (VDI, Citrix, VMWARE)
• Microsoft Exchange, Exchange Online and SMTP relay type systems
• SCCM (Architectural design and configuration of the system, creating reports)
• Software packaging, task sequencing, WIM creation, Driver injection etc.
• Observability tooling (e.g. Grafana, Instana, Pager Duty)

Ideal :

• Microsoft Teams PSTN Telephony Services
• Google Workspaces
• Object Oriented Language (C++, C#, Java).
• SQL and NoSQL knowledge.
• Restful API web services.
• DELL Absolute
• Lenovo LDI
• DELL DCM and DCU
• Documenting of IT systems, infrastructure standards, and SOP’s
• Desktop design standards and implementation strategy
• Currently relevant industry cloud solution technologies (e.g. Office 365, Azure)
• Video, Voice and Collaboration services (Polycom, Logitech, Yealink, Cisco, Microsoft Teams Rooms)
• SharePoint and SharePoint Online
• Virtual Desktop Technologies (VDI, Citrix, VMWARE)
• SCCM (Architectural design and configuration of the system, creating reports)
• Software packaging, task sequencing, WIM creation, Driver injection etc.

Skills

• Analytical Skills
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Presentation Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)
• Researching skills